Your Messages: where every text lives
Tap Conversations in the bottom menu (the speech-bubble icon, second from the left). Every text, lead, and review reply lands here. This is really the only screen you need day to day.
- Where it is: the bottom menu, the speech-bubble icon. That is your inbox.
- The bell at the top is just alerts, not your messages.
- When a customer replies, it shows up right here so you can answer.
Start a new text
On the Conversations screen, tap the + button (bottom right, marked in green above), then choose New Message. Type the person's number or pick a contact and text them like normal. Everything you send shows your business number, and their reply comes right back to this same inbox.
Make a call or a text, fast
From the app home screen you can Make a Call or start a New Message in one tap.
Your calls and your new number
You have a new business number. Here is exactly how it works so nothing is confusing.
Your phone rings like always
The new number just points to your normal cell. When someone calls it, your phone rings like today. You answer normally. No second phone. If you miss the call, the system texts that person back for you so you do not lose them.
Two ways to call a customer, both work:
- Your normal phone. Easiest, works like always. The customer sees your personal number.
- The app dialer (shown here). The customer sees your business number and the call is logged. Optional, most people just use their normal phone.
But give out the NEW business number everywhere (Google, business cards, a truck magnet, yard signs, your social). Here is why it matters:
Your other tools live in "Apps"
Tap Apps (bottom right of the menu) to find your Dialer, Contacts, and Notifications all in one place.
Add a customer
Two easy ways to add someone to your contacts:
By hand: type their name and number.
Scan a business card: point your camera and it fills in the details.
Change your language
Want the app in Spanish or English? Tap the gear (top right), then Language, and pick the one you want.
What we handle for you (you never touch it)
We answer your reviews
Every review, good or bad, gets a warm, professional reply in your voice, automatically. You never write a word.
We post your best reviews
Your 5-star reviews get turned into graphics and posted to your Facebook, Instagram, and Google for you.
We follow up for you
If a customer does not leave a review, the system gently reminds them over a few weeks, then stops.
What to leave alone (we've got it)
A few things are built to run on their own. If you want a change, just text us and we do it, so nothing breaks.
- Your website: it has custom code tuned for Google. Want a change? Text us, we keep it fast and ranking.
- The automations: leave these to us. They are what send your reviews and text-backs.
- "Inbound Call Settings" in the app: that is a setting for big agencies with many accounts. Leave it on "Active Sub-account" and ignore it.