Getting Reviews

The automated system that asks every past customer for a Google review, stacks up reviews while you work, and replies to every single one with AI.

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Why Reviews Matter

Reviews are your online reputation. Here's the reality:

97%

of people read reviews before contacting a business

94%

say ONE bad review is enough to try someone else

#1

factor Google uses to rank local businesses

The bottom line: More 5-star reviews = higher Google ranking = more people finding you = more calls = more money.

The 5-Star Review System

Here's how the system works, step by step:

Every customer goes straight to your Google profile. Our AI replies to every review automatically. You get notified when 1-3 star reviews post so you can follow up fast.

  1. You add the customer. Open your My Links page, tap the Marketing Form, enter their name and phone.
  2. System texts them. Asks for a Google review with a direct link to your profile.
  3. System reminds them. 4 times over 4 weeks if they don't reply.
  4. Customer leaves the review. On your Google Business Profile, no middle step.
  5. AI replies automatically. Posts a professional response within hours.
  6. If 1-3 stars, you get a text alert so you can call the customer and try to make it right.

How It Works

Every customer goes to Google

Same link, every time. The system texts your customer with a direct link to your Google Business Profile. They leave whatever review they want. No middle step. Every customer goes direct to Google.

If you get a tough review

You get a text alert within hours. Our AI posts a professional public response automatically. You can then call the customer directly to understand the issue and offer to make it right. Most unhappy customers update their review after a good service recovery call.

Why this works. Real Google profiles look like real businesses: most reviews are great, a few are mixed, every review gets a thoughtful reply. That mix builds trust. Our AI replies to every review automatically so your profile stays active. You get notified on 1-3 star reviews so you can follow up personally when it counts.

How to Get Reviews

After every customer (every job, regardless of how it went), add them through the Marketing Form on your My Links page. The system automatically sends review requests, follows up with reminders over 4 weeks, and adds them to a 1-year referral sequence.

How to Add a Customer

Two ways to get to the form:

Option A: My Links Page

  1. Go to yoursite.com/my-links
  2. Tap Request a Review
  3. Enter customer name + phone
  4. Hit Send

You can also tap Copy Link to save it.

Option B: Direct Link

  1. Go to yoursite.com/marketing-form
  2. Enter customer name + phone
  3. Hit Send

Bookmark this for one-tap access.

Tip: Stay consistent. Add every customer to the Marketing Form right after the job. Steady volume over time is what builds your Google ranking, not a one-time push.

Automatic Review Posting

Here's a bonus feature that runs automatically:

Social Planner

Twice a week, the system takes your best Google reviews and posts them as "Google Posts" on your business profile.

What this does for you:

  • Shows off your 5-star reviews right on your Google listing.
  • Keeps your profile active. Google rewards businesses that post regularly.
  • Builds social proof. Potential customers see your reviews before they even click.
  • Zero work from you. It runs on autopilot.

Think of it like this: Your best reviews become mini-advertisements on Google, automatically posted twice a week, for free.

AI Review Responses

When customers leave reviews (any rating, 1 to 5 stars), our AI automatically responds for you:

  • Professional tone. Sounds like you, but polished.
  • Personalized. References what the customer actually said.
  • Fast. Responds within hours, not days.
  • Grateful. Thanks them for their business.

You don't have to do anything. Reviews come in, responses go out. Your profile looks active and professional.

If a Customer Doesn't Want Reviews

If a customer texts "no reviews" back after getting a review request, the system stops sending them review reminders automatically. They'll still get your referral offers over the year, just no more review asks.

Note: "No reviews" only stops review messages. If a customer texts "STOP" instead, that stops ALL texts from your number, reviews and everything else. Two different things.

Tips for More Reviews

Want to stack up reviews faster? Here are some tips:

  • Ask right after the job when they remember the work clearly.
  • Text the link, don't just mention it. "I'll send you a link" then actually send it.
  • Every customer. Not just the ones who seem enthusiastic.
  • Follow up if they didn't. The system does this automatically.
Pro tip: Right after you finish a job, while you're still on site, open your My Links page and tap Request Reviews. Takes 10 seconds. Make it a habit.

Your My Links Page

Everything you need is on your My Links page, including the Marketing Form to add customers:

Find it at: yoursite.com/my-links

Bookmark this page to your phone's home screen. One tap to add customers, check messages, or share your website.

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Learn how the chat widget works and why all your messages are in one place.

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