Getting Reviews - Slate Systems Help

Why Reviews Matter

Reviews are your online reputation. Here's the reality:

97%

of people read reviews before contacting a business

94%

say ONE bad review is enough to try someone else

#1

factor Google uses to rank local businesses

The bottom line: More 5-star reviews = higher Google ranking = more people finding you = more calls = more money.

The 5-Star Review System

Here's how the system protects your reputation while building it up:

You send customer your review link ↓ They see: "How would you rate us?" (1-5 stars) ↓ ┌───────┴───────┐ │ │ [4-5 stars] [1-3 stars] │ │ ↓ ↓ Goes to Private Google feedback (PUBLIC) form │ │ ↓ ↓ 5-star review You get SMS posted online with feedback

How It Works

Happy Customers (4-5 stars)

They're taken directly to Google to leave a public review. These reviews show up on your Google Business Profile for everyone to see.

Unhappy Customers (1-3 stars)

They're shown a private feedback form instead. Their complaint comes to your phone as a text message — NOT to Google. You can fix the issue before it becomes public.

This is review protection. Every business gets occasional unhappy customers. With this system, you hear their feedback privately and can address it — instead of waking up to a 1-star review on Google.

How to Get Reviews

Your only job: Use the Marketing Form after every happy customer.

          The Process
          Open the app
Tap Marketing Form
Enter customer name + phone number
Hit Send
Done — the system takes over

        

What happens next (automatic):

When	What Happens
Day 1	Review request text sent with your link
Day 3	Friendly reminder if they haven't responded
Day 7	Another reminder
Day 14	Final reminder
Ongoing	Added to 1-year follow-up sequence for future business

Goal: 70+ Google reviews in 6-8 months. Send a request after EVERY happy customer and you'll get there.

Automatic Review Posting

Here's a bonus feature that runs automatically:

Social Planner

Twice a week, the system takes your best Google reviews and posts them as "Google Posts" on your business profile.

What this does for you:

Shows off your 5-star reviews — right on your Google listing
Keeps your profile active — Google rewards businesses that post regularly
Builds social proof — potential customers see your reviews before they even click
Zero work from you — it's fully automated

Think of it like this: Your best reviews become mini-advertisements on Google, automatically posted twice a week, for free.

AI Review Responses

When customers leave 4-5 star reviews, our AI automatically responds for you:

Professional tone — sounds like you, but polished
Personalized — references what the customer said
Fast — responds within hours, not days
Grateful — thanks them for their business

You don't have to do anything. Reviews come in, responses go out. Your profile looks active and professional.

Tips for More Reviews

Want to stack up reviews faster? Here are some tips:

Ask right after the job — when they're happiest
Text the link, don't just mention it — "I'll send you a link" then actually send it
Every customer — not just the ones who seem enthusiastic
Follow up if they didn't — the system does this automatically

Pro tip: Right after you finish a job, while you're still on site, open the app and send the review request. Takes 10 seconds. Make it a habit.

Your Review Link

Your personalized review link is on your Quick Links page:

Find it at: yoursite.com/my-links

This is the link you send to customers. Bookmark it for easy access.

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