The Chat Widget
That little bubble in the corner of your website? It's a lead machine.
Customer visits your website
↓
Sees chat widget: "Hi! How can we help?"
↓
Types their question or request
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Message goes straight to your app
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You respond from the app
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Conversation continues via text
Why this matters: Some customers don't want to call. They prefer texting. The chat widget captures those leads that would otherwise leave your site without ever contacting you.
How It Works
- Customer sees the chat bubble on your website
- They click it and type a message
- You get a notification in your app
- You respond from the app
- They receive your response as a text message
- The conversation continues via text (not on the website)
Note: After the first message, the conversation moves to text/SMS. This way you can respond anytime, and they don't have to stay on your website.
Unified Inbox
All your messages — from everywhere — end up in one place:
No more checking 5 different apps. Whether someone texts you, messages you on Facebook, uses the chat widget, or sends an email — it all shows up in the same inbox in your app.
Managing Conversations
In the Conversations tab of your app, you can:
- See all messages — organized by contact
- View full history — everything you've ever discussed with each customer
- Reply directly — just type and send
- Star important ones — mark conversations to follow up on
- Search — find old conversations by name or keyword
Tips for Responding
Good communication wins jobs. Here's how to make every conversation count:
| Do This |
Why It Works |
| Respond within 5 minutes |
Fastest response usually wins the job |
| Be friendly and professional |
First impressions matter, even over text |
| Answer their question directly |
Don't make them ask twice |
| Give clear next steps |
"I can come give a quote tomorrow at 2pm" |
| Follow up if they go quiet |
One friendly check-in can save the job |
Don't leave them hanging. If someone messages you and you don't respond, they assume you're not interested. Always reply — even if it's just "Thanks for reaching out, I'll get you a quote by tomorrow."
Stay on Top of Messages
Make sure notifications are enabled so you never miss a message:
- Open the app
- Go to Settings (gear icon)
- Tap Notifications
- Turn on All Notifications
- Check your phone settings too — allow notifications from the app
With notifications on, you'll know within seconds when someone wants to hire you.
Have Questions?
Check the FAQ for quick answers to common questions.
View FAQ →